In order to determine if the problem is hardware related or not, exhaust each of the following software fixes. If it doesn’t, the problem is likely with the audio jack. Connect a different device to the audio jack e.g., a different mic or headphones, and check to see if it works.The point of this check is to verify if the device is working or not.

Connect the audio device (mic, speakers, headphones) to a different device e.g., a different laptop and check if it works.

Check the audio device in several different apps to see if it works in any one of them.

They will also determine if the problem is with your laptop or with the device you’re trying to use. These checks will determine if you have a hardware problem or a software problem. How to Fix a Headphone Jack Not Working (FULL GUIDE) Basic checks If the audio jack is not working on your Windows 10 laptop, run through the following basic checks and then try the fixes listed further below. They’ll be detected immediately and you will not need to install additional drivers for it no matter how obscure the device is. The audio jack on a Windows 10 laptop can connect both input and output devices. Any audio device that can connect via a 3.5mm plug can be connected to your system. The audio jack on a laptop is generally used to connect headphones or an external mic but you can also use it to connect a pair of external speakers or to split audio out to two different devices. All you have to do is connect a device to it.

If you get sound from your speakers, the drivers for the audio jack have also been installed. The drivers for this port are automatically installed with audio drivers. The audio jack on a laptop or desktop system is one of the simplest ports to use.

Surface pro 3 microphone jack